1) Scope

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit earthstone.com.sg, contact us, request a quotation, or engage our products and services in Singapore. We comply with the Personal Data Protection Act 2012 (PDPA).

2) Personal Data We Collect

• Contact & Identity: name, company, email, phone, addresses.
• Project & Order Info: product interests, specifications, quantities, notes, invoices, delivery preferences.
• Site & Device Data: IP address, browser type, pages viewed, referring URLs, cookies.
• Media & Embeds: map/video embeds (e.g., Google Maps) may collect usage data per their policies.
• Payment (if applicable): processed by third-party gateways; we do not store full card details.

3) How We Use Your Data

• Respond to enquiries, RFQs, samples, and project consultations.
• Prepare quotes, sales orders, deliveries, and after-sales support.
• Improve catalogue, website performance, and customer experience.
• Send service notices or marketing (with consent; you can withdraw anytime).
• Detect/prevent misuse; comply with legal obligations.

4) Consent & Other PDPA Bases

We collect, use, and disclose personal data with your consent (including deemed consent where applicable), to fulfil contracts (e.g., delivering products), or where permitted under PDPA (e.g., legitimate interests with safeguards).

5) Disclosure to Third Parties

We may share data with service providers (hosting, IT, analytics, messaging, couriers, payment processors), professional advisers/insurers, and regulators or authorities where required by law. Vendors must handle data with appropriate security and confidentiality.

6) International Transfers

Some vendors may be located outside Singapore. We ensure comparable protection (e.g., contractual safeguards) as required under PDPA before transferring personal data overseas.

7) Retention

We keep personal data only as long as needed for the purposes above and to meet legal/accounting requirements. When no longer needed, we securely delete or anonymise it.

8) Security

We use reasonable administrative, technical, and physical safeguards to protect personal data against unauthorised access, use, disclosure, modification, or disposal.

9) Your Rights

You may request access, correction, or withdraw consent for specific uses (this may affect our ability to serve you). Contact: privacy@earthstone.com.sg.

10) Cookies & Analytics

We use cookies and similar technologies to operate our site and understand usage. You can manage cookies in your browser; blocking some cookies may affect functionality.

11) Third-Party Links & Embeds

Our site may link to third-party sites or include embedded content (e.g., maps). Their privacy practices apply—please review their policies.

12) Contact & Complaints

Questions or complaints? Contact our DPO at enquiry@earthstone.com.sg. You may also lodge a complaint with Singapore’s Personal Data Protection Commission (PDPC).

13) Changes to This Policy

We may update this policy from time to time. The “Last updated” date reflects the latest version.